Refund and Returns Policy

Thank you for shopping at K2Biz Inc. We strive to provide you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our Refund and Returns Policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must be unused, in the same condition as you received it, and in its original packaging.
  2. The return request must be initiated within 30 days of the purchase date.
  3. Certain products, such as perishable goods, intimate or sanitary goods, hazardous materials, and gift cards, are exempt from being returned.

Return Process

If you wish to return an item, please follow these steps:

  1. Contact our customer service team or initiate the return process through your K2Biz Inc. account. Provide your order details and the reason for the return.
  2. Our customer service team will guide you through the return process, including providing you with a return shipping label, if applicable.
  3. Pack the item securely in its original packaging, ensuring it is protected during transit.
  4. Ship the item back to us using the provided return shipping label or a reputable shipping method of your choice. Please retain the tracking information for your reference.
  5. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria stated above.
  6. If the return is approved, we will process your refund using the original payment method. Please note that shipping charges and any applicable restocking fees may be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the process of returning the item and, upon verification, provide you with a replacement or issue a refund.

Refund Timeframe

We strive to process refunds as quickly as possible. Please allow up to 5 business days from the time we receive the returned item for us to inspect and process the refund. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Return Shipping Costs

If the return is due to our error or a defective item, we will cover the return shipping costs. In other cases, the return shipping costs will be the responsibility of the customer, unless otherwise stated.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team. We are here to assist you and ensure your shopping experience with K2Biz Inc. is as enjoyable as possible.